Privacy Policy

Last updated: February 13, 2026

ZQ Bespoke (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details

  • Name
  • Address
  • Billing address
  • Shipping address
  • Phone number
  • Email address

Financial and payment information

We do not store full payment card details. However, payments are processed through third-party payment providers. Depending on your chosen payment method, we may collect and process:

  • Payment method type
  • Transaction details
  • Payment confirmation
  • Partial card information (e.g., last 4 digits)
  • Billing details required for payment processing

Payments may be processed through:

  • Stripe
  • PayPal
  • Klarna
  • Bank Transfer

Account information

  • Username
  • Password (stored securely in an encrypted format)
  • Preferences and settings

Transaction information

  • Products you view, add to cart, add to wishlist (if enabled), or purchase
  • Order history
  • Returns, exchanges, cancellations
  • Delivery and fulfillment information

Communications with us

  • Information you provide when contacting us (email, phone, contact form, etc.)
  • Customer service messages and support requests

Device information

  • Device type
  • Browser type
  • IP address
  • Network connection
  • Other unique identifiers

Usage information

  • Pages visited
  • Actions taken on the website
  • Time spent on pages
  • Interaction with features and checkout process

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, contact us, or otherwise provide your personal information;
  • Automatically through the Services, including through cookies and similar technologies when you browse our website;
  • From our service providers, including payment processors, hosting providers, analytics providers, and shipping/fulfillment services;
  • From partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to:

  • Process orders and payments
  • Fulfill purchases
  • Arrange shipping and delivery
  • Provide invoices and order confirmations
  • Create, maintain, and manage customer accounts
  • Remember your preferences
  • Improve our products, website, and customer experience

Customer Support and Communication

We use your personal information to:

  • Respond to your inquiries
  • Provide customer support
  • Communicate about your orders
  • Send service-related messages (e.g., order status, shipping updates)

Marketing and Advertising

We may use your personal information to:

  • Show you relevant ads and promotions
  • Measure advertising effectiveness
  • Understand what products customers are interested in

Where required by law, we will obtain your consent before sending marketing communications.

Security and Fraud Prevention

We use your personal information to:

  • Secure our website and customer accounts
  • Detect and prevent fraud
  • Investigate suspicious activity
  • Protect customers and our business

Legal Reasons

We may use your personal information to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Enforce our terms and policies
  • Protect our rights and the rights of others

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

Service providers

We may share your information with vendors and service providers who perform services on our behalf, such as:

  • Website hosting and IT providers
  • Payment processing providers (Stripe, PayPal, Klarna)
  • Fraud prevention services
  • Analytics providers
  • Shipping and fulfillment partners

Business and marketing partners

We may share limited information with advertising and marketing partners in order to:

  • Measure performance of ads
  • Deliver relevant advertisements
  • Improve marketing effectiveness

Legal and compliance

We may disclose personal information where required to:

  • Comply with applicable law
  • Respond to subpoenas or court orders
  • Protect our rights and business
  • Prevent fraud or illegal activity

Business transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services. Cookies help us:

  • Remember your preferences
  • Enable core website functions
  • Improve website performance
  • Understand website usage through analytics
  • Support marketing and advertising (where enabled)

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Services, including checkout.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security practices of such third-party websites.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Maintain your account (if applicable)
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know: You may request access to personal information we hold about you.
  • Right to Delete: You may request deletion of your personal information.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right of Portability: You may request a copy of your personal information in a usable format.
  • Right to Object / Restrict (UK/EEA): You may object to or request restriction of certain processing.
  • Right to Withdraw Consent (UK/EEA): Where we rely on consent, you may withdraw it at any time.

You may exercise these rights by contacting us using the details below.

We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred to and processed in countries outside of the United Kingdom or European Economic Area. Where required, we will rely on recognized legal transfer mechanisms such as the UK International Data Transfer Agreement (IDTA) or the EU Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us:

ZQ Bespoke
Address: 20 Common Road, Functions Hall, WF17 7QL, United Kingdom
Email: zqbespoke@gmail.com
Phone: +44 7754 582389

For the purposes of applicable data protection laws, ZQ Bespoke is the data controller of your personal information.